Time Warner Cable dealt with a major Internet outage early Wednesday.
During routine network maintenance at 4:30 a.m. ET today, “an issue with our Internet backbone created disruption with our Internet and On Demand services,” said Time Warner Cable vice president for public relations Bobby Amirshahi in an email exchange.
“As of 6 a.m. ET, services were largely restored as updates continue to bring all customers back online,” he said.
The outage affected the entirety of Time Warner Cable’s network. Time Warner Cable (TWC) operates in 29 states and has 11.4 million high-speed Internet customers.
Business Insider first reported news of the outage, which seem to have hit around 3 a.m., based on outage reports submitted to the website downdetector.com.
Coincidentally, on Monday, Time Warner Cable agreed to pay a $1.1 million penalty to the Federal Communications Commission for failing to file “a substantial number” of proper reports on outages that it had notified the agency about.